Ordering Policies

Heavy On The Self Love does not accept returns. Requests for exchanges, or reports of errors or damaged items, must be made within three business days of the delivery date. Please be sure to consult the size chart on the item before checking out.

Exchanges will be subject to a processing fee of $10 per item. Please e-mail orders@heavyontheselflove.com to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct before checking out.

Any return exceptions will be refunded via store credit in the form of a Heavy On The Self Love e-gift card. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are at the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Items are only exchangeable if unworn, in good condition, and are in the original packaging.

Heavy On The Self Love cannot add discount codes to orders after they are placed, and no more than one code can be used on a single order.

 

Processing

Once your order s received, please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system.

Shipping

Orders may take up to 1-2 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items. Please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers are critical for ensuring timely deliveries. Heavy On The Self Love does not offer expedited shipping.

Shipping rates are flat for all domestic orders.

Heavy On The Self Love is not responsible for lost, stolen, or misplaced packages. In the event your package is lost, stolen, or misplaced, contact the carrier directly. Regrettably, Heavy On The Self Love is unable to replace lost/stolen items.